Refund Policy

REFUND POLICY

At Motion, we are committed to providing you with high-quality products and exceptional customer service. To clarify our refund policy, we would like to inform you that, in most cases, all sales are final.

Our "All Sales Final" Policy:

• Incorrect Items Shipped: In the event that you receive the wrong item(s) in your order, please notify us within 7 days of receiving the order. We will rectify the situation promptly by sending you the correct item(s) or issuing a refund, whichever is preferred.
• Cancellation Policy: Orders cannot typically be canceled once they have been placed due to our efficient order processing system. Please double-check your order before confirming it. If there are specific cases where cancellation may be possible, it will be considered on an individual basis.
• Exceptional Circumstances: While all sales are typically considered final, we understand that there may be exceptional circumstances where a refund or exchange is necessary. In such cases, we will review each request on a case-by-case basis to ensure a fair and reasonable resolution.
• Refund Processing Time: If a refund is approved, please allow 7 business days for the refund to be processed. The timing of the refund reaching your account may vary depending on your payment method and financial institution.

We encourage all our customers to carefully review their orders and product descriptions before making a purchase. We aim to provide accurate product information and images to assist you in making informed decisions.

If you have any questions or concerns regarding our refund policy or require assistance with a specific issue, please do not hesitate to contact our Customer Support team at contact@motion-shop.com or [Customer Support Phone Number]. Our dedicated team is here to assist you and ensure your satisfaction.

Thank you for shopping with Motion. We appreciate your business and trust in our products and services.